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Products and Inventory
When will "Out of Stock" items be available on the store again?
Can I get a notification when an "Out of Stock" product is restocked?
Can I preorder an item that is currently out of stock?
My personal values do not let me buy a book which uses animal products. Is there a way to get any of your 10th Anniversary Leatherbound Editions without real leather?
Are Brandon's signatures actually hand signed, or are they digital renditions or stamps?
I paid for expedited shipping, but have not received my package.
Can I get an estimate of when my order will arrive?
Why does shipping cost so much?
Why do I have to pay customs and taxes? Wasn't that part of the shipping cost?
Why is FedEx billing me?
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Why isn't my order status updating?
Can Brandon write my name in my book when he signs it?
How do I find the eBook I purchased from your store?
Can I add an item to a previous order that hasn't shipped yet?
Holiday/Special Occasion Queries
This order is a gift. Can you do gift wrapping?
This order is a gift. Please don't include an invoice!
This order is a gift. Can I include a note to the recipient?
The Way of Kings 10th Anniversary Leatherbound Edition Kickstarter FAQs
Where are my rewards?
What if my poster, leatherbound book, or other rewards arrive damaged?
Will you be selling any of the backer rewards to those who didn't back the Kickstarter campaign?
If I purchased multiple copies of Dawnshard, what can I do with the extra digital copies?
Will the physical Dawnshard novella and The Way of Kings Prime hardcover books come pre-signed by Brandon?
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Why is there an additional customs fee? Didn't the shipping charges I already paid cover this?
Tracking on my shipment shows my reward was delivered to another state!
I'm moving. How do I update my shipping address?
I have not received the backer survey yet!
I can't remember what rewards I backed. How do I find out?
How do I change the Knight Radiant Order I chose for my rewards?