Dragonsteel Books

Products and Inventory 5

• When will "Out of Stock" items be available on the store again?
• Can I get a notification when an "Out of Stock" product is restocked?
• Can I preorder an item that is currently out of stock?
• My personal values do not let me buy a book which uses animal products. Is there a way to get any of your 10th Anniversary Leatherbound Editions without real leather?
• Are Brandon's signatures actually hand signed, or are they digital renditions or stamps?

Shipping 9

• I paid for expedited shipping, but have not received my package.
• Can I get an estimate of when my order will arrive?
• Why does shipping cost so much?
• Why do I have to pay customs and taxes? Wasn't that part of the shipping cost?
• Why is FedEx billing me?

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Orders 4

• Why isn't my order status updating?
• Can Brandon write my name in my book when he signs it?
• How do I find the eBook I purchased from your store?
• Can I add an item to a previous order that hasn't shipped yet?

Holiday/Special Occasion Queries 3

• This order is a gift. Can you do gift wrapping?
• This order is a gift. Please don't include an invoice!
• This order is a gift. Can I include a note to the recipient?

Backer Rewards 6

• Where are my rewards?
• What if my poster, leatherbound book, or other rewards arrive damaged?
• Will you be selling any of the backer rewards to those who didn't back the Kickstarter campaign?
• If I purchased multiple copies of Dawnshard, what can I do with the extra digital copies?
• Will the physical Dawnshard novella and The Way of Kings Prime hardcover books come pre-signed by Brandon?

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Shipments 2

• Why is there an additional customs fee? Didn't the shipping charges I already paid cover this?
• Tracking on my shipment shows my reward was delivered to another state!

Account Management 4

• I'm moving. How do I update my shipping address?
• I have not received the backer survey yet!
• I can't remember what rewards I backed. How do I find out?
• How do I change the Knight Radiant Order I chose for my rewards?