Shipments

Questions relating to shipments of rewards to backers

Why is there an additional customs fee? Didn't the shipping charges I already paid cover this?
Each country has different laws regarding customs fees. Since we cannot anticipate these fee amounts, we cannot include them in our shipping costs. We are n...
Thu, 18 Mar, 2021 at 11:13 AM
Tracking on my shipment shows my reward was delivered to another state!
Back in October, we shipped out tens of thousands of Bridge 4 posters. The tracking numbers for those shipments were added to your BackerKit account, which ...
Thu, 18 Mar, 2021 at 11:15 AM