Shipping

Questions about shipments from the store

I paid for expedited shipping, but have not received my package.
Expedited shipping times are faster than standard shipping, but can still vary based on your location. Additionally, shipping times begin when the carrier r...
Fri, 12 Mar, 2021 at 3:49 PM
Can I get an estimate of when my order will arrive?
We are unable to provide an estimated delivery time for your order. Delivery estimates, if available, can only be provided by the carrier via your tracking ...
Fri, 12 Mar, 2021 at 3:50 PM
Why does shipping cost so much?
Books are heavy. Shipping prices are determined by weight. At the time of your purchase, our system connects to our carriers to obtain current shipping pric...
Fri, 12 Mar, 2021 at 3:52 PM
Why do I have to pay customs and taxes? Wasn't that part of the shipping cost?
Each country has different laws regarding customs fees. Since we cannot anticipate these fee amounts, we cannot include them in our shipping costs. We are n...
Fri, 12 Mar, 2021 at 3:54 PM
Why is FedEx billing me?
When you chose to ship through FedEx, by default they act as your broker and pay all custom duties, taxes, and fees to get your package to you quickly. Thes...
Fri, 12 Mar, 2021 at 3:56 PM
To save on shipping, can I pay for an "Out of Stock" product now and have you hold my order until the next restock arrives, then ship everything to me at once?
We are unable to hold orders while waiting for any product to be restocked.
Fri, 12 Mar, 2021 at 3:57 PM
Will my order arrive before a specific date (such as a holiday, birthday, etc.)?
We are unable to make guarantees about your delivery date. This is especially true during the holiday season at the end of the year. To help ensure timely d...
Fri, 12 Mar, 2021 at 3:58 PM
The tracking number shows that my package hasn't moved. Where is my package?
As we are not the carrier, we only have access to the information provided by the tracking number we sent you. Please check with the carrier for any additio...
Fri, 12 Mar, 2021 at 4:03 PM
I am worried that carrier lost my package!
Delays in shipping and tracking updates are unfortunate but common, particularly with international shipping. We cannot do anything while the package is act...
Fri, 12 Mar, 2021 at 4:04 PM